To ensure safe and secure delivery, follow these package rules which emphasize proper labeling, secure packaging with cushioning, and using appropriate boxes, with the goal of preventing damage and ensuring efficient tracking. 

Here's a breakdown of the key rules:

1. Proper Labeling:

• Clear and Accurate:
  Ensure all labels are legible and contain the correct sender and recipient information. 
• Fragile Items:
  If your package contains fragile items, label it clearly with "Fragile", "Handle with Care", or "This way up" stickers on all sides. 
• Void Filler:
  Use void filler like brown paper, foam peanuts or bubble wrap to prevent items from shifting and colliding during transit. 

2. Secure Packaging:

• Wrap Items Individually:
  Wrap each item separately with bubble wrap or other cushioning materials to prevent damage. 
• Use Strong Packaging Tape:
  Use strong packaging tape to securely close the parcel.
• Choose the Right Box or Flyer bag:
  Select a box that is appropriate for the size and weight of the items being shipped. 
• Double Box:
  Consider double-boxing shipments for added protection, especially for fragile or valuable items.
• Protect from Moisture:
  If necessary, protect products from moisture damage by adding silica gel to the parcel. 

3. Other Important Considerations:

• Don't Overstuff Your Box: Ensure there's enough space for cushioning and prevent items from shifting.
• Secure Heavy Items: Secure heavy items in place to prevent them from shifting and potentially damaging other items.
• Use High-Quality Boxes: Use high-quality cardboard boxes for added durability. 
• Zipper bags: Use plastic zipper bags for small items. 
• Using our online services: If using First Light Courier online, familiarize yourself with its features for waybill pre-printing, distribution, and tracking. 
• Tracking: Use the First Light Courier tracking system to monitor your package's journey. 
• Sending highly valuable or fragile items: try avoid sending items of this nature to avoid loss or damage

4. Liability:

By using the First Light Couriers PTY LTD services, the client agrees to the following terms:

4.1 The Client undertakes not to tender for transport, without the prior written approval of the Company, any goods likely to cause damage including, but not limited to any dangerous, noxious, corrosive, inflammable or explosive article, or substance or any article or substance likely to cause injury, infection, or to encourage vermin.

4.2 If the Company accepts under special arrangements previously made in writing, any goods of a dangerous or hazardous nature, the Client warrants that such dangerous or hazardous goods shall be accompanied by the necessary declarations so required. Such packaging, warning labels and declarations shall in no way exempt the Client from the requirements of the relative legislation and regulations, nor from any liability due to damages caused to any one in and during the handling and transport of such goods. The Client indemnifies the Company or any third party or subcontractor against any loss, damage or claims by third parties arising from loss or damage caused by such dangerous or hazardous goods.

4.3 If such goods are accepted under arrangements previously made in writing or alternatively if the Client, for any reason whatsoever, did not reveal that the contents of any parcel or container is dangerous, hazardous or of an offensive nature, at its sole discretions. The Company shall not be liable to the Client for the value or loss of such goods or parcel and shall be entitled to claim from the Client the reasonable costs for dealing with such goods.

4.4 The Client shall avoid tendering to the Company parcels containing exceptionally fragile items such as glass, glassware, mirrors, pottery, crockery, china, cast cement, plaster or asbestos finished or partly finished products or goods or any other similar or allied goods of a fragile nature or valuable item such as bullion, coins, precious stones, jewellery, valuable antiques, pictures, bank notes, securities, other valuable documents or articles, livestock and plants. If the Client does tender such items, he shall be obliged to pack and label such goods so as to minimize the additional risks to which such goods may be exposed.

4.5 The Company shall not in any circumstances be liable for any loss or damage whatsoever caused by the hazardous, perishable, fragile or brittle nature of goods, nor for mechanical derangement of the goods.

4.6 The Client warrants that goods tendered to the Company are adequately packed and prepared for transport.

4.7 The Company shall not in any circumstances be liable for the scratching, cracking, denting, chipping, bruising or breakage or other loss or damage to inadequately packed goods handed to the Company for transport.

4.8 The Client holds the Company harmless from any consequences arising from the Client’s failure to observe the terms of this clause (4.1-4.7).

See further info on Dangerous & Hazardous Materials here

For any Enquiries please email us : collections@firstlightcouriers.com